Case Management

We conduct a full account health audit on day one — reviewing all open cases, policy warnings, account health rating metrics, and any unresolved defects. We categorise issues by severity and create a prioritised action plan.

We run a detailed FBA reimbursement audit using transaction reports and Seller Central data to identify unclaimed reimbursements for lost, damaged, and miscounted inventory. The average unclaimed amount we find is $2,400 per audit.

We draft and file all cases directly with Amazon Seller Support, using the correct escalation paths for each issue type. Our team knows which case types require Seller Support, Seller Performance, Account Health Support, or the Executive Escalation team.

For account suspension, ASIN suppression, or policy violation cases, we write detailed Plan of Action (POA) appeal letters that address root cause, corrective actions, and preventive measures — the three elements Amazon requires for a successful appeal.

If initial responses are unsuccessful, we escalate using available channels including Executive Seller Relations and, where appropriate, the Amazon Captive Care team. We do not give up after a single rejection.

We monitor your account health score, ASIN status, and policy notifications on an ongoing basis. You receive a weekly case status report every Monday and immediate alerts if any new account health issues are detected.